Read more about our Collection Services Division and processes here. This division is charged with the recovery of taxes that are due but that taxpayers do not remit to the state. Employees work directly with delinquent businesses and individuals, research potential sources of funds, and protect against efforts to avoid payment. Collection Services may serve levies, and seize and sell assets, as well as file a tax lien to protect Tennesseans’ best interests. When a taxpayer is unable to pay their tax bill or needs more time to pay in full, this division can offer payment plans and negotiate compromise offers.
- The Final Demand for Payment Notice does not specify a Revenue officer to call. How do I know who to contact?
- Will I be able to make a payment over the phone when I receive a notice from the Collection Services Division?
- I have a levy or wage garnishment hold on my account. Who can I contact to get this resolved?
- I closed my business. Why am I still receiving notices saying I owe taxes?
- I received a final demand for payment, but I cannot afford to pay the balance by the deadline given on the notice. Can I request a payment plan?
- I received a final demand for payment, but I don’t know what tax or taxes I owe. How do I find out?
- How do I enter a payment plan/installment payment agreement (IPA) in TNTAP?
- Why was my payment plan terminated for liquor-by-the-drink (LBD) tax when I filed and paid all LBD taxes?
- I want to set up a payment plan, but it keeps getting rejected. Why?
- My tax accounts are closed. Can I setup a payment plan in TNTAP?
- I have a payment plan/installment payment agreement (IPA) with the Department. Why are my payments not drafting from my bank account?
- I want to pay off my payment plan today. Do I need to cancel the plan or will it automatically draft the next payment?
- I have questions about the Offer in Compromise Application. Who should I contact?
- What if my offer in compromise is based on a legal argument instead of inability to pay?
- Where do I send my offer?
- Why might my offer be rejected?
- How is my offer evaluated?
- Does submitting the amount computed using the application worksheet guarantee acceptance of my offer?