You may get an error message for several reasons. Please ensure that you have followed each of the requirements below:
- the file should have a .txt extension
- remove all quotations and commas
- check the “I certify” box
- the record length needs to be 750 characters
Please remember you cannot upload scanned (PDF) files. The format is specifically set by the Internal Revenue Service. For more information regarding the format, please review the IRS Publication 1220. The 2020 version can be found here.
If you have resolved all the issued mentioned above and still cannot upload the file, please call (615) 532-6904.