An ACH Debit payment can be cancelled or deleted, until it begins processing. If it is processing, it cannot be cancelled/deleted in TNTAP. Credit Card payments cannot be cancelled or deleted after they have been submitted. To cancel an ACH Debit payment:
- Log in to TNTAP.
- Select the “Submissions” tab.
- In the “Submitted” section, select the payment hyperlink.
- In the “I Want To” section, select the “Cancel Payment” hyperlink.
- Select the “Yes” button and then select the “OK” button.
- You have now cancelled and deleted the payment in TNTAP.