An ACH Debit payment can be cancelled or deleted, until it begins processing. If it is processing, it cannot be cancelled/deleted in TNTAP.
Credit Card payments cannot be cancelled or deleted after it has been submitted.
To cancel an ACH Debit payment:
- Log into TNTAP.
- Select the “Submissions” Tab
- In the “Submitted” section, select the payment hyperlink
- In the “I Want To” section, select the “Cancel Payment” hyperlink.
- Select the “Yes” button and then select the “OK” button.
- You have now cancelled and deleted the payment in TNTAP.