What is a credit memo?

A credit memo, or a Notice of Overpayment, is a document the Tennessee Department of Revenue issues the taxpayer when the tax liability is less than the payments received.  This document includes account information, filing period involved in the credit, and a summary of action.  It is delivered via email or stamped mail depending on preferences selected in your Tennessee Taxpayer Access Point (TNTAP) account.

You may submit a claim for a refund for the amount on the credit memo.  If the credit is in one of the following tax types, please sign into your TNTAP account and select ‘Claim a Refund’:

  • sales and use tax
  • consumer use tax
  • liquor-by-the-drink tax
  • tobacco tax
  • professional privilege tax

To submit a claim for a refund involving credit of any other taxes the Department administers, you should fully complete a Claim for Refund form and submit it to us at the address included on the form.  For franchise and excise tax, inheritance tax or Hall income tax, any overpayment you list on your tax return is considered a valid claim for refund.

All refund claims must be submitted to the Department within three years of December 31 of the year in which the tax was paid.  If the claim is for more than $200, you must also complete a Report of Debts form and submit it with your Claim for Refund form.

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